SUPPORT & MAINTENANCE
Ensuring that your printers and data capture hardware are fully operational is imperative for the efficient running of your business. Whether you're sweating older, legacy equipment or have purchased the latest data capture and print hardware, we have a maintenance solution that will ensure your business doesn't suffer due to hardware failure.
Extended warranty contracts from manufacturers on new equipment are one of the most cost effective ways to safeguard your fleet of handheld data capture devices, desktop and mobile printers. Manufacturers including Zebra, Sato, Datalogic and Honeywell, all offer comprehensive maintenance contracts based on 1, 3 and 5 year contract terms, offering fast turnaround and accidental damage cover. RMAs can be logged online either directly or via our helpdesk - either way, it's simple and quick. Make sure you include extended warranty in any new hardware purchase to save money and future proof your fleet throughout it's operational life.
Our manufacturer-qualified engineers have a wealth of experience with both thermal and laser printers, which means that we can offer competitive contracts an a huge number of printer makes and models. Whether you require a same day or next day onsite maintenance contract, printer service or a one-off repair call-out, we can help. With the expertise and large parts supply, we are able to support legacy printer models longer than many competitors (subject to best endeavours on parts supply). Our helpdesk offer a first line telephone or e-mail triage facility, which utilises our extensive knowledge of barcoded solutions, to get you back up and running without engineer attendance wherever possible.
Still able to maintain legacy printers from Datamax, Intermec, Printronix, Zebra, Sato, Printek, Toshiba Tec, HP and many more, we can help ensure your barcode labels are printed perfectly when you need them the most, whatever the age of your printer.
If you're running an ageing fleet of handheld terminals, it can be hard to find a trustworthy repairer in the case that a device fails or is accidentally damaged. Dash partner with leading manufacturers, like Zebra, Honeywell and Datalogic, to offer AdHoc fixed-rate repair services for older models, which include labour, parts and return shipping, meaning that you're aware of the potential costs before you send away the unit. This enables you to decide whether repair is a cost effective option, before any work takes place. If it turns out that the cost of repair is too high, we'll happily suggest a replacement unit, which can be tested and configured to run with your existing fleet.
Running devices that are unsupported by manufacturers? No problem. We have a network of repair centres that we partner with to repair devices from Datalogic, Symbol, HHP, Psion, Intermec, Zebra and many more, ensuring that nearly all damaged devices can be repaired, as long as parts can be sourced. Give our team a call to discuss your repair needs today.